Index
A calendar integration needs to decide who controls availability and what can be changed by each system. Two-way synchronization without clear rules can create duplicate events or overwrite legitimate changes.
How to evaluate this decision
Map creation, update and cancellation, including participants, time zone and recurrence. Define main source by type of information. Private events can block time without exposing their content. Confirm permissions and capabilities of the provider used; Read access can satisfy an availability query without granting unnecessary writes.
Criteria for comparing proposals
- Identification: maintain links between events and handle exceptions from recurring series.
- Privacy: check availability with the least necessary access.
- Conflicts: define precedence and review when changes occur in both systems.
A scenario to discuss with the supplier
Hypothetical example: a recurring meeting has only one rescheduled occurrence. The integration should not displace the entire series upon receiving this update.
What to validate upon delivery
Test zones, cancellation, recurrence, and revoked permissions. Check that an update originated by the integration itself does not start an infinite synchronization cycle.
Prepare the conversation about the project
Inform Quantum9 of the provider, timetables and necessary actions. The scope must make it explicit whether the integration queries availability, publishes events, or maintains full synchronization.
Systems integration · Map the company's priority