Triage and recurring answers
Qualification, frequently asked questions and context gathering before human assistance.
Customer service automation for businesses
Organize triage, answers, CRM and follow-up with WhatsApp, chatbots and AI connected to your sales process.
- Automatic screening and routing by rules
- Integration with CRM and payment methods
- Metrics from conversation to the next sales step
Solutions
Conversations that turn into sales: from the first contact to billing.
WhatsApp Business Platform
Templates, notifications and customer service aligned with channel permissions and policies.
CRM/ERP integrations
Create opportunity, update status and reconcile orders automatically.
After-sales and retention
Automatic follow-ups, NPS and cart recovery.
How we implement
Diagnosis
We map journeys, questions, exceptions, owners and current metrics.
Playbooks
We design scripts and messages with identity and compliance.
Pilot
Implementation of prioritized cutting, validation and training.
Evolution
We review metrics, exceptions and new integrations in prioritized cycles.
Why Quantum9
A clear next step
We build around the journey, the owner and the expected outcome at each stage.
Compliance and LGPD
Consent and responsible use of data in each flow.
Measurable learning
Pilot with defined events to evaluate adoption, quality and conversion.
Traceable integration
Events, owners and failures remain visible across the channel and the systems involved.
Technologies we use
- WhatsApp Business Platform
- Meta Cloud API
- Zenvia/Twilio
- HubSpot/Pipedrive
- APIs and webhooks
- Node.js
FAQ
Answer your questions about commercial automation, service and integrations.
Talk about your serviceTriage, recurring answers, data collection, notifications, task creation and CRM updates, provided rules and exceptions are defined.
No. It organizes predictable stages and routes questions, negotiations and sensitive situations to the responsible people.
For official integrations and automation at scale, usually yes. During the assessment we confirm the channel, permissions and appropriate option.
The pilot deadline depends on channels, approvals, integrations and volume. The cutout is defined in the diagnosis.
First response time, handoffs, resolution, qualification and progress to the next sales step, depending on the scope.
Shall we activate your conversational channel?
Request a free diagnosis and receive a deployment plan.
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