A finding must retain evidence, the originally approved item and the proposed addition without converting investigation into automatic authorization.
Index
A fault found after equipment disassembly can change the repair; continuing without renewed authorization creates a difficult-to-explain delivery.
The rule that changes the scope
A finding must retain evidence, the originally approved item and the proposed addition without converting investigation into automatic authorization.
Service software can revise estimates; an extension links findings, additions and execution limited to accepted work.
Not every additional finding requires more work; some simply explain an equipment limitation. Distinguish recommendations, requirements for completing the repair and optional alternatives. The customer must understand the effect of declining before responding. Test partial authorization of the addition and show how the workshop receives its executable work set. The original finding remains available even if another solution is selected after assessment of the equipment.
Specify operational deliverables
- Associate the discovery with its order, component and evidence obtained during disassembly.
- Show suspended activities while the customer's response remains pending.
- Keep earlier authorization and the decision on the proposed additional work.
Test the exception before acceptance
In a hypothetical scenario, the customer declines the added repair; the workshop must identify remaining authorized work and prepare the next decision without erasing the finding.
Reference for assessing scope
NN/g: writing task scenarios for usability testing
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Bring a diagnosis expanded after disassembly and the communication sent to the customer.