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ERP price on the B2B portal: validity and commercial exceptions

2 min reading
Editorial illustration: ERP price on the B2B portal: validity and commercial exceptions

Displaying ERP pricing requires more than consulting a table. Customer, unit, quantity and validity may change the commercial condition presented on the portal.

How to evaluate this decision

Define which rules are calculated in the ERP and which belong to the portal. Avoid maintaining two divergent implementations of the same discount. Record the condition applied to the request and the time of consultation. If the price changes between cart and confirmation, the journey needs to explain the difference and request new acceptance when necessary.

Criteria for comparing proposals

  • Context: Send sufficient identifiers and quantities to determine the correct condition.
  • Update: Set cache validity and behavior when official query fails.
  • Order: preserve the accepted composition and check the condition before completing the purchase.

A scenario to discuss with the supplier

Hypothetical example: a promotional table ends while the buyer keeps the cart open. The portal should recalculate and report the change, rather than promising a value that the ERP will refuse.

What to validate upon delivery

Test customers with different tables, quantity ranges and changes in validity. Compare the order received by the ERP with the value presented and accepted on the portal.

Prepare the conversation about the project

Bring Quantum9 business rules, available APIs and examples of exceptions. The proposal must explain the source of the calculation, tolerance for unavailability and reconciliation of requests.

Systems integration · Map the company's priority

Deepen the assessment

Read the context guide for this hire.

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Tell us about the problem, the systems involved and what needs to change. From there, we define the next step and the scope of the conversation.