Index
An answer with links may still be incorrect. The evaluation needs to verify whether the source cited really supports the statement, whether it is valid and whether it corresponds to the context asked.
How to evaluate this decision
Separate document retrieval, excerpt selection and response preparation. Each step can fail differently. Require sufficient reference for conference and explicit behavior in the face of insufficient evidence. Do not use quantity of citations as an indicator of quality; a single suitable source may be better than several unrelated links.
Criteria for comparing proposals
- Relevance: check whether the excerpt answers the question and the product or version involved.
- Fidelity: identify statements that go beyond the retrieved content.
- Absence: test unanswered questions and check whether the tool recognizes the limitation.
A scenario to discuss with the supplier
Hypothetical example: the source describes an optional feature, but the answer states that it exists in all plans. The link is real, but it does not support the generalization.
What to validate upon delivery
Review a sample per claim, classifying complete, partial, or absent support. Record the impact of errors and evaluate corrections with new cases, not just the examples used in the adjustment.
Prepare the conversation about the project
Quantum9 can design the assessment and improve recovery and response. Bring in authoritative sources and representative questions to define what constitutes a usable answer in your process.
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