Index
A part is discontinued while its URL still attracts buyers and repeat orders. Deleting the page removes useful reference; automatically replacing the item may alter application and commercial terms. Scope must preserve informational continuity.
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Compare a historical page explaining discontinuation with redirecting to a genuinely equivalent successor. Redirects require intent and product assessment, not name similarity. Non-equivalent alternatives should remain explicitly explained options.
Catalog retirement also changes support and replacement paths. Preserve information useful for identifying previously sold items while explaining current service channels. Commercial and technical teams should decide continuity together when a successor serves only some older applications, rather than allowing an automatic redirect to imply universal equivalence.
Requirements to include in the proposal
- Preserve product history while clearly explaining its current commercial status
- Describe alternatives and differences relevant to the intended customer application
- Require review for repeat orders instead of silent automatic product replacement
An acceptance test for this specific purchase
Open a hypothetical historical order and request the discontinued item again. Preserve the original reference, show current status and require a conscious alternative choice without reusing outdated pricing or compatibility claims.
Reference for assessing scope
Official documentation for evaluating this scope
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Bring Quantum9 the current process and an anonymized example of this issue. Discovery compares available configuration with necessary development and defines a scope your operations team can actually verify.